User Experience

Definition

Purpose

The increasing number and usage of social tools puts more power in the voice of the individual consumer. Subsequently this makes public relations, and damage control both easier and more difficult.

90% of website users report that after a bad experience, they will never return to that website. And furthermore, they can and will post on social channels about their bad experiences. 1)

User Experience Vs Usability

What is the difference between User Experience and Usability?

User Research

User Testing

Usability Testing

Research Methods

UX Mapping Methods

There are five types of UX mapping methods:

Empathy maps, customer journey maps, experience maps, affinity maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.3)

Resources

Backlinks


uxwiki/user-experience/user-experience.txt · Last modified: 2022/03/01 00:27 by pwhermanson